As a landlord or property manager, you have a lot of responsibilities to juggle, from accounting to leasing to property maintenance. Offering excellent customer service is key to retaining tenants, but you don’t always have the time or the patience to answer every complaint or maintenance request throughout the day while still keeping on top of your other responsibilities.
The team at REM Commercial has the experience, patience, and capacity to handle each customer call with the utmost kindness and attention to ensure your tenants’ needs are being met.
Our on call service requires a monthly subscription of $50, plus additional charges each time we respond to a request.
With this service, we will contact your tenants and advise them to direct their service requests to our team.
Our on call service covers calls during regular business hours. If you need a team to handle calls 24/7, consider our 24 hour on call service.
The REM Commercial team has the resources needed to handle most maintenance requests. Larger issues may require us to consult a specialized contractor like a plumber or electrician. Our team will gauge whether or not a tenant’s maintenance request is an emergency and act accordingly.
Some common types of maintenance requests our team responds to include:
- Clogged sink or shower drain
- AC/ heat not working
- Running toilet
- Damaged flooring
- Faucet leak or drip
- Broken appliances
- Lack of hot water
- Light bulb replacement (that can’t be changed by the tenant)
- Lock out (tenant will usually be charged a fee)
Property On Call Service at REM Commercial
Take the weight off of your shoulders and rely on the comprehensive services that REM Commercial offers. Not every property owner needs a full-service property management company, but the a-la-carte services at REM Commercial are there when you need some extra help. Contact us today to learn more about our property on call service!